Negotiation, Persuasion & Influencing Skills

Product Code: NEXNEGSKIL Overview Negotiation, persuasion and influencing skills are vital in today’s fast-paced business environment. Whether we are communicating face to face, via email, on the telephone or in writing the goal is the same – to reach a solution that is agreeable to all parties. This practical two-day course provides students with a stimulating and safe environment in which to develop their skills. Objectives At the end of this course, students will be able to: Identify when to use negotiation, persuasion or influencing techniques Clarify and define the outcomes of their negotiation Build rapport with others Demonstrate effective verbal and non-verbal communication Demonstrate improved listening skills Give and receive feedback Design win-win solutions Audience This course is designed for people who want to negotiate, persuade or influence effectively in a range of business situations. Prerequisites No previous experience is required for this course.

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