Effective Communication Skills

Product Code: NEXEFFCOMSKIL Overview Effective communication skills are vital in today’s fast-paced business environment. Whether we are communicating face to face, via email, on the telephone or in writing the goal is the same – to understand and to be understood. This practical two-day course provides students with a stimulating and safe environment in which to develop their communication skills. Objectives At the end of this course, students will be able to: Clarify and define the outcomes of their communication List the pillars of effective communication Build rapport with others Demonstrate effective verbal and non-verbal communication Demonstrate improved listening skills Give and receive feedback Communicate well using different methods: face to face, by telephone, e-mail or letter Communicate well in meetings Audience This course is designed for people who want to communicate well in a range of business situations. Prerequisites No previous experience is required for this course.

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