Customer Service Techniques

Product Code: NEXCUSTSERVICE Overview The most important relationship your company has is between its customers and employees. This practical two-day course provides students with a stimulating environment in which to develop and sustain a customer-service focus. Students will learn what customer service is, how to communicate with the customer effectively, and how to deal with difficult customers. Objectives At the end of the course, students will be able to: Develop a Customer-Focused Attitude Communicate with your Customers Manage Telephone Conversations Deliver Excellent Customer Service Deal with Difficult Customers Handle Complaints Audience This course is designed for students who want the opportunity to practise these skills in a 'safe' environment, this enables them to build confidence so that they feel comfortable applying these techniques to a wide range of everyday business situations. Prerequisites Delegates must have knowledge of a previous version of Microsoft Office, as well as be comfortable with the Windows environment.

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