Soft Skills

After completing this course, students will be able to:

  • Identify the supporting technologies and configuration tasks required for a Microsoft Dynamics CRM implementation
  • Recognise the purpose of business units and describe how to manage them within the Microsoft Dynamics CRM Security Model
  • Examine security roles and the purpose of sharing records
  • Explain field level security in Microsoft Dynamics CRM and how users can create multiple forms for entities
  • Complete user authentication in Microsoft Dynamics CRM, and provide an overview of the licensing requirements
  • Create and maintain user accounts and teams and examine the architecture of auditing
  • Examine the role of the Microsoft Dynamics CRM E-mail Router in a Microsoft Dynamics CRM deployment
  • Use forward mailbox creation and queue management and creation
  • Describe the configuration options in System Settings and shows how to configure additional languages
  • Identify when the redeployment of Microsoft Dynamics CRM could be required
  • Manage system jobs and delete records, and describe the tasks in Microsoft SQL Server that will improve performance

Associate Microsoft Trainer

Associate with Nexgenn

As a Microsoft Certified Learning Partner we have a commitment to our customers to provide the highest level of training standards possible. To this end we continue to seek out talented individuals with a natural flair for communicating technical subject matter to a wide variety of audiences.

With customers both here in the UK and Europe, we deliver classess in native english covering a wide spectrum of products.

We are always looking to add to our existing portfolio of trainers. You must already have achieved your MCT qualification and have some commercial training delivery experience. Perhaps you may have already chosen a specialist subject to focus on such as Microsoft SharePoint Server, SQL Server, System Center, Exchange Server or generalise in Windows Server – We’d like to hear from you.

In the first instance please send us your CV to our Human Resources department. Please also include a link to your online transcript.

Need to know more about our associate program, give us a call on 0845 600 6061