Soft Skills

After completing this course, students will be able to:

  • Explain the role of Service Manager 2012 and the entire System Center suite
  • Describe the fundamentals of Microsoft Operations Framework (MOF) and IT Infrastructure Library (ITIL) as they relate to Service Manager 2012
  • Discuss the overall architecture and design considerations for Service Manager 2012
  • Install and configure Service Manager 2012
  • Import and configure management packs
  • Populate Service Manager 2012’s Configuration Management Database (CMDB)
  • Establish role-based security
  • Extend the functionality of Service Manager 2012 using connectors
  • Utilise lists, queues and templates
  • Implement incident, change, release and service level management
  • Design workflows for automated incident routing and escalation
  • Configure the Service Manager 2012 environment
  • Create service offerings and request offerings and customise the Self-Service Portal
  • Implement runbook automation activities with Orchestrator 2012
  • List System Center 2012 Service Pack 1 updates
  • Integrate Service Manager 2012 with the System Center 2012 suite

Associate Microsoft Trainer

Associate with Nexgenn

As a Microsoft Certified Learning Partner we have a commitment to our customers to provide the highest level of training standards possible. To this end we continue to seek out talented individuals with a natural flair for communicating technical subject matter to a wide variety of audiences.

With customers both here in the UK and Europe, we deliver classess in native english covering a wide spectrum of products.

We are always looking to add to our existing portfolio of trainers. You must already have achieved your MCT qualification and have some commercial training delivery experience. Perhaps you may have already chosen a specialist subject to focus on such as Microsoft SharePoint Server, SQL Server, System Center, Exchange Server or generalise in Windows Server – We’d like to hear from you.

In the first instance please send us your CV to our Human Resources department. Please also include a link to your online transcript.

Need to know more about our associate program, give us a call on 0845 600 6061