Soft Skills

After completing this course, students will be able to:

  • Describe Service Manager 2012 R2
  • Install Service Manager 2012 R2
  • Describe Service Manager usage cases
  • Configure base settings in Service Manager 2012 R2
  • Configure Incident and Problem Management
  • Configure Activity, Change and Release Management
  • Configure and Manage Service Requests
  • Automate business processes with Service Manager and Orchestrator
  • Configure Service Level Management
  • Customise The Self-Service Portal
  • Use Reports and Analyse Data in Service Manager
  • Perform advanced troubleshooting and disaster recovery in Service Manager
  • Customise Service Manager Forms
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module by Spiral

Associate Microsoft Trainer

Associate with Nexgenn

As a Microsoft Certified Learning Partner we have a commitment to our customers to provide the highest level of training standards possible. To this end we continue to seek out talented individuals with a natural flair for communicating technical subject matter to a wide variety of audiences.

With customers both here in the UK and Europe, we deliver classess in native english covering a wide spectrum of products.

We are always looking to add to our existing portfolio of trainers. You must already have achieved your MCT qualification and have some commercial training delivery experience. Perhaps you may have already chosen a specialist subject to focus on such as Microsoft SharePoint Server, SQL Server, System Center, Exchange Server or generalise in Windows Server – We’d like to hear from you.

In the first instance please send us your CV to our Human Resources department. Please also include a link to your online transcript.

Need to know more about our associate program, give us a call on 0845 600 6061