Soft Skills

This course is primarily intended for the EDST, who provide Tier 2 support to users running Windows desktops and devices in medium to large enterprise organisations, within a Windows domain environment.

EDSTs are experienced IT Professionals who focus on a broad range of technical issues for Windows Operating Systems, devices, cloud services, applications, networking and hardware support. Key responsibilities include resolving technical issues pertaining to Windows installation and migration, activation, performance, profiles, settings and device synchronisation, local and remote network access, access to applications, access to data and printers, authentication, endpoint security and policy, Operating System and data recovery.

EDSTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach and relate trade-offs while adhering to business and technical requirements and constraints.

EDSTs are primarily responsible for the maintenance and support of desktops and devices, installing and testing line-of-business applications on these devices and physically making changes to user devices or re-images as required.

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Associate Microsoft Trainer

Associate with Nexgenn

As a Microsoft Certified Learning Partner we have a commitment to our customers to provide the highest level of training standards possible. To this end we continue to seek out talented individuals with a natural flair for communicating technical subject matter to a wide variety of audiences.

With customers both here in the UK and Europe, we deliver classess in native english covering a wide spectrum of products.

We are always looking to add to our existing portfolio of trainers. You must already have achieved your MCT qualification and have some commercial training delivery experience. Perhaps you may have already chosen a specialist subject to focus on such as Microsoft SharePoint Server, SQL Server, System Center, Exchange Server or generalise in Windows Server – We’d like to hear from you.

In the first instance please send us your CV to our Human Resources department. Please also include a link to your online transcript.

Need to know more about our associate program, give us a call on 0845 600 6061