Soft Skills

Before attending this course, students must:

  • Be familiar with PC hardware and devices. For example, be able to look into the device manager and look for unsupported devices.
  • Have fundamental knowledge of TCP/IP.
  • Have fundamental knowledge of Windows and Active Directory directory service. For example, domain user accounts, domain versus local user accounts, user profiles, and group membership.
  • Be able to map network file shares. For example, be familiar with Universal Naming Convention paths and mapping local resources to servers and shares.
  • Have experience of installing applications.
  • Have experience of working from a command prompt. For example, authoring and editing batch files.
  • Have experience of configuring basic input/output system options.
  • Be familiar with reviewing support logs. Know that there is a chronology, sequential order, and severity.
  • Have experience of supporting previous versions of the Windows operating system.
  • Be familiar with an IT helpdesk ticketing system. 
  • Have experience of researching online and local knowledge bases. Basic knowledge of the fundamentals of applications. For example, client/server applications (how clients communicate with the server).

In addition, it is recommended, but not required, that students have completed:

  • MS5105: Deploying Windows Vista Business Desktops.
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module by Spiral

Associate Microsoft Trainer

Associate with Nexgenn

As a Microsoft Certified Learning Partner we have a commitment to our customers to provide the highest level of training standards possible. To this end we continue to seek out talented individuals with a natural flair for communicating technical subject matter to a wide variety of audiences.

With customers both here in the UK and Europe, we deliver classess in native english covering a wide spectrum of products.

We are always looking to add to our existing portfolio of trainers. You must already have achieved your MCT qualification and have some commercial training delivery experience. Perhaps you may have already chosen a specialist subject to focus on such as Microsoft SharePoint Server, SQL Server, System Center, Exchange Server or generalise in Windows Server – We’d like to hear from you.

In the first instance please send us your CV to our Human Resources department. Please also include a link to your online transcript.

Need to know more about our associate program, give us a call on 0845 600 6061