Soft Skills

After completing this workshop, students will be able to:

  • Apply knowledge of a troubleshooting methodology to identify and resolve a problem
  • Identify and resolve network connectivity problems and problems arising from host resolution protocols
  • Identify and resolve problems with public folders and mailboxes
  • Identify and resolve front-end server and back-end server issues that cause problems with Outlook Web Access
  • Identify and resolve problems with Internet protocol virtual servers such as SMTP, IMAP, and POP
  • Identify and resolve connectivity problems between servers running Exchange Server 2003 and other messaging systems, and problems with relay configurations
  • Identify and resolve problems with bandwidth, services, database corruption, service failures, disk space, and other server performance problems
  • Identify and resolve encryption and digital signature issues and problems caused by viruses
  • Identify and resolve problems related to migrating from Exchange Server 5.5 to Exchange Server 2003
  • Apply knowledge of troubleshooting methodology to create a troubleshooting strategy and identify the appropriate tools, processes, and procedures for each step of the strategy
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module by Spiral

Associate Microsoft Trainer

Associate with Nexgenn

As a Microsoft Certified Learning Partner we have a commitment to our customers to provide the highest level of training standards possible. To this end we continue to seek out talented individuals with a natural flair for communicating technical subject matter to a wide variety of audiences.

With customers both here in the UK and Europe, we deliver classess in native english covering a wide spectrum of products.

We are always looking to add to our existing portfolio of trainers. You must already have achieved your MCT qualification and have some commercial training delivery experience. Perhaps you may have already chosen a specialist subject to focus on such as Microsoft SharePoint Server, SQL Server, System Center, Exchange Server or generalise in Windows Server – We’d like to hear from you.

In the first instance please send us your CV to our Human Resources department. Please also include a link to your online transcript.

Need to know more about our associate program, give us a call on 0845 600 6061