Microsoft Lync 2013 Depth Support Engineer

This five-day instructor-led class takes Support Engineers beyond design and deployment to troubleshooting Microsoft Lync Server 2013. You will review Lync Server architecture from the perspective of a Depth Support Engineer in order to support customers with Lync Server service issues. The course provides a toolkit for the Depth Support Engineer, which includes Microsoft and third-party tools available for troubleshooting Lync Server. You will use a variety of these tools and resources to troubleshoot real-world scenarios related to Enterprise Voice, Conferencing, Application Sharing, IM and Presence. As part of the hands-on labs, you will derive, articulate and implement solutions to trouble tickets for common Lync Server issues and practice walking a typical customer through a solution.

After completing this course, students will be able to:

  • Effectively troubleshoot the Lync Server system with an understanding of architectural dependencies
  • Identify the most effective tool to analyse and troubleshoot a Lync Server 2013 infrastructure in various support scenarios
  • Troubleshoot Lync Authentication, Persistent Chat, Presence and Address Book issues for internal users
  • Troubleshoot federation and remote connectivity issues related to firewall, reverse proxy and Edge Server configurations
  • Troubleshoot web and Audio/Video (A/V) conferencing for all users
  • Troubleshoot Enterprise Voice, including configuration, call setup and teardown and connection to external telephony systems
  • Troubleshoot voice call quality and bandwidth issues
  • Troubleshoot Lync Server voice applications
  • Troubleshoot integration issues with Exchange and SharePoint
  • Troubleshoot Lync Server High Availability/Disaster Recovery (HA/DR) issue

This course is intended for the following audience:

  • IT Support Consultants and Telecommunication Support Professionals who provide support services for unified communication solutions
  • Support Professionals who want to attain the troubleshooting skills required to become a Depth Support Engineer
  • Helpdesk Personnel and Administrators who support a Lync Server 2013 environment and wish to deepen their knowledge and improve their troubleshooting skills

Before attending this course, students must have:

  • Attended Course MS20336: Core Solutions of Microsoft Lync Server 2013 and Course MS20337: Enterprise Voice and Online Services with Microsoft Lync Server 2013
  • Proficiency in Active Directory Domain Services (AD DS), Windows Server, Data Networks, Microsoft Exchange Server and Telecommunication Standards that support Lync Server 2013 configurations
  • Knowledge of Unified Communications (UC) Endpoints, including Lync 2013 clients and Lync Phone Edition
  • Knowledge of SQL Server
  • Knowledge of Voice over Internet Protocol (VoIP) Technologies including Session Initiation Protocol (SIP)
  • Knowledge of formal troubleshooting methodology
  • Knowledge of Domain Name System (DNS), Public Key Infrastructure (PKI) and Digital Certificates
  • A minimum two years’ experience with Microsoft Lync technologies and various deployment and configurations

All our public scheduled training courses offer delegates the following facilities which are all included at no extra cost: 

  • Mini Continental Breakfast, with a choice of Croissants, Pastries, Cereals, Juices, and of course Tea and Coffee
  • Buffet Lunch
  • A Selection of Soft Beverages are available throughout the Training Day
  • Full Course Manual (Official Curriculum Courseware for Technical Courses where Designated)
  • Course Exercise Files on CD\DVD or Online
  • Course Stationery Pack (Pen, Pencil and Paper)
  • Course Certificate (Vendor Accredited where Designated)
  • FREE Internet Access during your visit (Wi-Fi as Available)

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Course Details:

Duration: 5 Days
Delivery: Instructor led
Type: Course
Setting: Classroom
Language: English
Audience: IT Professionals
Code: MS55070
Exam: -
Level: 400

Don't be Left Disappointed

The earlier you book the cheaper it is! That's our policy. The earlier you book a course online, the more likely the course is to run! We don't offer discounts for last minute bookings in fact quite the opposite. Book late and you'll end up paying the FULL price!!!

Late bookings mean we have to order extra manuals, which we have to pay express delivery charges for, additional food, that means our purchasing power is reduced, and reconfiguring rooms, which means extra time. Unfortunately all these unforeseen changes cost money which you end-up paying.

Just look how much you can save on our online listed prices the earlier you book!

  • 45 working days or more attracts an 8% reduction
  • Less than 45 working days = Full Price

Secure your place early and get a great reduction!

Early booking discounts apply to our publicly scheduled Microsoft Technical IT training courses held at our own premises. This discount will be applied to online booking(s) registrations only. Not to be used in conjunction with any other offer.
 

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With Software Assurance Training Vouchers you get authorised instructor-led technical training by our very own Microsoft qualified certified trainers. Using only courseware developed by Microsoft experts, these in-depth courses are designed to help your IT staff deploy, manage and support new software.

Your SA Training Vouchers are reserved for technical courses only. Examples of courses include:

  • MS10174 - Configuring and Managing Microsoft SharePoint 2010
  • MS10774 - Querying Microsoft SQL Server 2012
  • MS10135 - Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010

After you complete your course, we will processes your voucher and are reimbursed by Microsoft. Unless the length of your training exceeds the training days available to you through SA, you will not be asked for payment

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As a Microsoft Certified Learning Partner we have a commitment to our customers to provide the highest level of training standards possible. To this end we continue to seek out talented individuals with a natural flair for communicating technical subject matter to a wide variety of audiences.

With customers both here in the UK and Europe, we deliver classess in native english covering a wide spectrum of products.

We are always looking to add to our existing portfolio of trainers. You must already have achieved your MCT qualification and have some commercial training delivery experience. Perhaps you may have already chosen a specialist subject to focus on such as Microsoft SharePoint Server, SQL Server, System Center, Exchange Server or generalise in Windows Server – We’d like to hear from you.

In the first instance please send us your CV to our Human Resources department. Please also include a link to your online transcript.

Need to know more about our associate program, give us a call on 0845 600 6061