System Center 2012 Service Manager

This five-day course teaches students how to design, deploy and maintain Service Manager 2012 within their organisations. Students are introduced to the various System Center 2012 products and will learn how Service Manager 2012 is designed and deployed within the System Center suite. In addition, students will learn how to customise the end user experience and automate service request responses, as well as learn best practices for using Service Manager 2012. This course incorporates hands-on learning opportunities so students can practice applying business solutions to real-world scenarios. After completion, students will have the skills necessary to manage Service Manager 2012 for maximum business benefit.

After completing this course, students will be able to:

  • Explain the role of Service Manager 2012 and the entire System Center suite
  • Describe the fundamentals of Microsoft Operations Framework (MOF) and IT Infrastructure Library (ITIL) as they relate to Service Manager 2012
  • Discuss the overall architecture and design considerations for Service Manager 2012
  • Install and configure Service Manager 2012
  • Import and configure management packs
  • Populate Service Manager 2012’s Configuration Management Database (CMDB)
  • Establish role-based security
  • Extend the functionality of Service Manager 2012 using connectors
  • Utilise lists, queues and templates
  • Implement incident, change, release and service level management
  • Design workflows for automated incident routing and escalation
  • Configure the Service Manager 2012 environment
  • Create service offerings and request offerings and customise the Self-Service Portal
  • Implement runbook automation activities with Orchestrator 2012
  • List System Center 2012 Service Pack 1 updates
  • Integrate Service Manager 2012 with the System Center 2012 suite

This course is designed for IT Professionals and Business Analysts who already have prerequisite technical knowledge of the underlying infrastructure and components that integrate with Service Manager 2012. These IT Professionals are primarily responsible for implementing a service desk and need in-depth knowledge of Service Manager 2012.

Before attending this course, students must have:

  • Basic knowledge in Windows Server 2008 R2 Operating System
  • Basic knowledge in Active Directory Domain Services (AD DS)
  • Basic knowledge in PowerShell and SQL Server Reporting Services
  • Basic knowledge in Service Manager (helpful but not required)
  • Working knowledge of Administration of other System Center 2012 products (helpful but not required)
  • Working knowledge of ITIL or MOF (helpful but not required)

All our public scheduled training courses offer delegates the following facilities which are all included at no extra cost: 

  • Mini Continental Breakfast, with a choice of Croissants, Pastries, Cereals, Juices, and of course Tea and Coffee
  • Buffet Lunch
  • A Selection of Soft Beverages are available throughout the Training Day
  • Full Course Manual (Official Curriculum Courseware for Technical Courses where Designated)
  • Course Exercise Files on CD\DVD or Online
  • Course Stationery Pack (Pen, Pencil and Paper)
  • Course Certificate (Vendor Accredited where Designated)
  • FREE Internet Access during your visit (Wi-Fi as Available)

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module by Spiral

Course Details:

Duration: 5 Days
Delivery: Instructor led
Type: Course
Setting: Classroom
Language: English
Audience: Developers
Code: MS55009
Exam: -
Level: 300

Don't be Left Disappointed

The earlier you book the cheaper it is! That's our policy. The earlier you book a course online, the more likely the course is to run! We don't offer discounts for last minute bookings in fact quite the opposite. Book late and you'll end up paying the FULL price!!!

Late bookings mean we have to order extra manuals, which we have to pay express delivery charges for, additional food, that means our purchasing power is reduced, and reconfiguring rooms, which means extra time. Unfortunately all these unforeseen changes cost money which you end-up paying.

Just look how much you can save on our online listed prices the earlier you book!

  • 45 working days or more attracts an 8% reduction
  • Less than 45 working days = Full Price

Secure your place early and get a great reduction!

Early booking discounts apply to our publicly scheduled Microsoft Technical IT training courses held at our own premises. This discount will be applied to online booking(s) registrations only. Not to be used in conjunction with any other offer.
 

Get instructor-led, technical classroom training from Microsoft certified training partners.

With Software Assurance Training Vouchers you get authorised instructor-led technical training by our very own Microsoft qualified certified trainers. Using only courseware developed by Microsoft experts, these in-depth courses are designed to help your IT staff deploy, manage and support new software.

Your SA Training Vouchers are reserved for technical courses only. Examples of courses include:

  • MS10174 - Configuring and Managing Microsoft SharePoint 2010
  • MS10774 - Querying Microsoft SQL Server 2012
  • MS10135 - Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010

After you complete your course, we will processes your voucher and are reimbursed by Microsoft. Unless the length of your training exceeds the training days available to you through SA, you will not be asked for payment

Need to know more about SATV’s visit: http://www.microsoft.com/licensing/software-assurance/training-vouchers.aspx Or give us a call on 0845 600 6061

Associate Microsoft Trainer

Associate with Nexgenn

As a Microsoft Certified Learning Partner we have a commitment to our customers to provide the highest level of training standards possible. To this end we continue to seek out talented individuals with a natural flair for communicating technical subject matter to a wide variety of audiences.

With customers both here in the UK and Europe, we deliver classess in native english covering a wide spectrum of products.

We are always looking to add to our existing portfolio of trainers. You must already have achieved your MCT qualification and have some commercial training delivery experience. Perhaps you may have already chosen a specialist subject to focus on such as Microsoft SharePoint Server, SQL Server, System Center, Exchange Server or generalise in Windows Server – We’d like to hear from you.

In the first instance please send us your CV to our Human Resources department. Please also include a link to your online transcript.

Need to know more about our associate program, give us a call on 0845 600 6061