Supporting Windows 8.1

Gain the knowledge and skills you need to support the Windows 8.1 Operating System and solve technical troubleshooting problems in a Windows 8.1 and Windows Server 2012 R2 networking environment. This course is designed for IT Professionals who have experience with Windows devices and who work as Windows Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. Through this five-day instructor lead course, with extensive hands-on labs you will learn how key components of the Windows Operating System work in order to aid in troubleshooting system problems. How to identify and resolve issues with networking, Windows Store apps, security, group policy, Internet Explorer, remote access and support of mobile devices. 

This course uses new versions of Microsoft Desktop Optimisation Package (MDOP), Application Compatibility Toolkit (ACT), Windows Performance Toolkit (WPT), Microsoft Message Analyser and is the first course that uses the popular Sysinternals tools and other tools. This course also helps candidates prepare for exam 70-688: Supporting Windows 8.1.

Microsoft OneDrive is used as part of the lab for this course, which may not be available in all countries. Please confirm with your Microsoft training provider that this cloud service is available in your area. Training Providers please reference the course setup guide for more details.

After completing this course, students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 8.1
  • Troubleshoot startup issues and Operating System services on a Windows 8.1 system
  • Resolve issues related to hardware devices and device drivers
  • Troubleshoot computers remotely
  • Troubleshoot issues related to network connectivity
  • Troubleshoot client configuration failures and Group Policy Objects (GPO) application issues
  • Troubleshoot issues related to user settings
  • Troubleshoot remote connectivity issues
  • Resolve issues related to accessing resources from computers that are domain-joined
  • Resolve issues related to accessing resources from computers that are not domain-joined
  • Troubleshoot issues related to application installation and operation
  • Maintain Windows 8.1 following deployment
  • Design and implement extranet connectivity for Windows 8
  • Recover a computer running Windows 8.1

This course is primarily intended for the EDST, who provide Tier 2 support to users running Windows desktops and devices in medium to large enterprise organisations, within a Windows domain environment.

EDSTs are experienced IT Professionals who focus on a broad range of technical issues for Windows Operating Systems, devices, cloud services, applications, networking and hardware support. Key responsibilities include resolving technical issues pertaining to Windows installation and migration, activation, performance, profiles, settings and device synchronisation, local and remote network access, access to applications, access to data and printers, authentication, endpoint security and policy, Operating System and data recovery.

EDSTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach and relate trade-offs while adhering to business and technical requirements and constraints.

EDSTs are primarily responsible for the maintenance and support of desktops and devices, installing and testing line-of-business applications on these devices and physically making changes to user devices or re-images as required.

Before attending this course, students must have experience in:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
  • Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management
  • Understanding of the Public Key Infrastructure (PKI) components and working knowledge of the fundamentals of Active Directory Certificate Services (AD CS)
  • Windows Server 2008 R2 or Windows Server 2012 fundamentals
  • Microsoft Windows Client fundamentals; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8
  • Fundamentals of management and experience using the Microsoft Office 2013 system or the Microsoft Office 2010 system
  • Windows Automated Installation Kit (WAIK) components including Windows Preinstallation Environment (PE), Windows System Image Manager (SIM)Volume Activation Management Tool (VAMT), ImageX, User State Migration Tool (USMT) and Deployment Image Servicing and Management (DISM) concepts and fundamentals 

All our public scheduled training courses offer delegates the following facilities which are all included at no extra cost: 

  • Mini Continental Breakfast, with a choice of Croissants, Pastries, Cereals, Juices, and of course Tea and Coffee
  • Buffet Lunch
  • A Selection of Soft Beverages are available throughout the Training Day
  • Full Course Manual (Official Curriculum Courseware for Technical Courses where Designated)
  • Course Exercise Files on CD\DVD or Online
  • Course Stationery Pack (Pen, Pencil and Paper)
  • Course Certificate (Vendor Accredited where Designated)
  • FREE Internet Access during your visit (Wi-Fi as Available)

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Course Details:

Duration: 5 Days
Delivery: Instructor led
Type: Course
Setting: Classroom
Language: English
Audience: IT Professionals
Code: MS20688
Exam: 70-688
Level: 200

Don't be Left Disappointed

The earlier you book the cheaper it is! That's our policy. The earlier you book a course online, the more likely the course is to run! We don't offer discounts for last minute bookings in fact quite the opposite. Book late and you'll end up paying the FULL price!!!

Late bookings mean we have to order extra manuals, which we have to pay express delivery charges for, additional food, that means our purchasing power is reduced, and reconfiguring rooms, which means extra time. Unfortunately all these unforeseen changes cost money which you end-up paying.

Just look how much you can save on our online listed prices the earlier you book!

  • 45 working days or more attracts an 8% reduction
  • Less than 45 working days = Full Price

Secure your place early and get a great reduction!

Early booking discounts apply to our publicly scheduled Microsoft Technical IT training courses held at our own premises. This discount will be applied to online booking(s) registrations only. Not to be used in conjunction with any other offer.
 

Get instructor-led, technical classroom training from Microsoft certified training partners.

With Software Assurance Training Vouchers you get authorised instructor-led technical training by our very own Microsoft qualified certified trainers. Using only courseware developed by Microsoft experts, these in-depth courses are designed to help your IT staff deploy, manage and support new software.

Your SA Training Vouchers are reserved for technical courses only. Examples of courses include:

  • MS10174 - Configuring and Managing Microsoft SharePoint 2010
  • MS10774 - Querying Microsoft SQL Server 2012
  • MS10135 - Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010

After you complete your course, we will processes your voucher and are reimbursed by Microsoft. Unless the length of your training exceeds the training days available to you through SA, you will not be asked for payment

Need to know more about SATV’s visit: http://www.microsoft.com/licensing/software-assurance/training-vouchers.aspx Or give us a call on 0845 600 6061

Associate Microsoft Trainer

Associate with Nexgenn

As a Microsoft Certified Learning Partner we have a commitment to our customers to provide the highest level of training standards possible. To this end we continue to seek out talented individuals with a natural flair for communicating technical subject matter to a wide variety of audiences.

With customers both here in the UK and Europe, we deliver classess in native english covering a wide spectrum of products.

We are always looking to add to our existing portfolio of trainers. You must already have achieved your MCT qualification and have some commercial training delivery experience. Perhaps you may have already chosen a specialist subject to focus on such as Microsoft SharePoint Server, SQL Server, System Center, Exchange Server or generalise in Windows Server – We’d like to hear from you.

In the first instance please send us your CV to our Human Resources department. Please also include a link to your online transcript.

Need to know more about our associate program, give us a call on 0845 600 6061