Supporting and Troubleshooting Windows 10

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

After completing this course, students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10
  • Troubleshoot startup issues and operating system services on a Windows 10 PC
  • Resolve issues that pertain to hardware devices and device drivers
  • Troubleshoot Windows 10 devices remotely
  • Troubleshoot issues that pertain to network connectivity
  • Troubleshoot client configuration failures and issues with application of Group Policy Objects
  • Troubleshoot issues related to user settings
  • Troubleshoot remote connectivity issues
  • Resolve issues related to accessing resources from devices that are domain-joined
  • Resolve issues related to accessing resources from devices that are not domain-joined
  • Troubleshoot issues that pertain to application installation and operation
  • Maintain a device running Windows 10
  • Recover a device running Windows 10

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 Personal Computers (PCs) and devices in medium to large enterprise organisations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows Operating Systems (OSs), devices, cloud services, applications, networking and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronisation. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT Professionals who administer and support Windows 10 desktops, devices, users and associated network and security resources. Students who seek certification in the 70-697: Windows 10 Configuring exam will also benefit from this course.

Before attending this course, students must have:

All our public scheduled training courses offer delegates the following facilities which are all included at no extra cost: 

  • Mini Continental Breakfast, with a choice of Croissants, Pastries, Cereals, Juices, and of course Tea and Coffee
  • Buffet Lunch
  • A Selection of Soft Beverages are available throughout the Training Day
  • Full Course Manual (Official Curriculum Courseware for Technical Courses where Designated)
  • Course Exercise Files on CD\DVD or Online
  • Course Stationery Pack (Pen, Pencil and Paper)
  • Course Certificate (Vendor Accredited where Designated)
  • FREE Internet Access during your visit (Wi-Fi as Available)

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module by Spiral

Course Details:

Duration: 5 Days
Delivery: Instructor led
Type: Course
Setting: Classroom
Language: English
Audience: IT Professionals
Code: MS10982
Exam: -
Level: 300

Associate Microsoft Trainer

Associate with Nexgenn

As a Microsoft Certified Learning Partner we have a commitment to our customers to provide the highest level of training standards possible. To this end we continue to seek out talented individuals with a natural flair for communicating technical subject matter to a wide variety of audiences.

With customers both here in the UK and Europe, we deliver classess in native english covering a wide spectrum of products.

We are always looking to add to our existing portfolio of trainers. You must already have achieved your MCT qualification and have some commercial training delivery experience. Perhaps you may have already chosen a specialist subject to focus on such as Microsoft SharePoint Server, SQL Server, System Center, Exchange Server or generalise in Windows Server – We’d like to hear from you.

In the first instance please send us your CV to our Human Resources department. Please also include a link to your online transcript.

Need to know more about our associate program, give us a call on 0845 600 6061