Business Professional I.T Support Pack
OK, so you have established your business and realise just how important your I.T System is to you. You have used friends of the family, the single one-man band solutions but now you need something much more professional, reliable, consistent, always there and accountable.
Our "Business Professional" I.T Support package is designed to bring together all your I.T systems and the responsibility of under a single management group.
We will take responsibility for all your Desktop PCs, Laptops, Printers, Networked Fax Services, and Servers, giving you a single point of contact including a lo call 0845 telephone number.
Rather than spending your time fixing a problem or trying to find someone that can, your team will instantly know who to call, that's if we haven't got to you first!
- What's Included
- Pricing
- Terms
Below is What's Included in the Professional Pack:
All the features of the Business Starter Pack:
- Unlimited Online Remote Desktop Technical Support
- Unlimited Online Remote Desktop "Show Me How" for Windows XP or Windows 7
- Unlimited Online Remote Desktop "Show Me How" for Microsoft Office Word, Excel PowerPoint, Outlook
- Unlimited Online Remote Desktop Email Support
- Unlimited Online Remote Desktop Hardware Diagnostic Checks
- Unlimited Online Remote Desktop Peripheral Set up for Printers, On-Board Fax Devices, Scanners and Camera
Plus
- Weekly Remote Server Monitoring
- Weekly Remote Server Maintenance
- Weekly Remote Server Software Patching
- Weekly Remote Server Security Updates
- Daily Server & Desktop Antivirus Updates
- Daily Real-Time Server & Desktop Malware Scanning
- Router Configuration & Maintenance
- Firewall Configuration & Maintenance
- UPS Management & Testing
- Onsite Support Hourly Rate £65
Pricing tiers are on a per physical site basis, per month
| Workstations | Business Starter Pack | Business Professional Pack | Business Premium Pack |
| 1 - 5 | £195 | - | - |
| 6 - 15 | £300 | £495 | £695 |
| 16 - 25 | - | £795 | £895 |
| 26 - 35 | - | £995 | £1095 |
| 35+ | - | POA | POA |
ALL PRICES EXCLUDE VAT
Contract Duration:
- 12 months minimum contract
Definitions:
The term "Site visit(s)" is defined as per physical visit to the customer’s location with a maximum of 8 hours spent in any 24 hour period during business hours (9am -5pm). Site visits are not measured on a per incident basis. Additional site visits are charged based on your agreed level of support.
The term "Server(s)" are defined as any ONE of the following software examples:
- Windows Server 2003/2008/2008R2, Small Business Server, Microsoft Exchange Server 2003/2007/2010, Microsoft SQL Server, Microsoft SharePoint Server 2007/2010 - (One Item Only)
- Any additional Server Software will be supported at £125 + vat per calendar month.
Conditions:
Support is offered on the basis of the number of workstations to be supported. If during the life of the support contract the number of workstations to be supported increases and becomes greater than the original pricing tier, the client will automatically be switched to the next pricing tier that matches their environment, for the remainder of the contract.
For Example: An environment which has 21 workstations would fall into the pricing tier for 16-25 Workstations. If the client subsequently purchases an extra 5 workstations that need support, their pricing plan will automatically be switched to the 26-35 pricing tier. Tier mixing is not permitted on single sites.
Payment Terms:
- 1 month in advance
ALL quotations are subject to a satisfactory site survey.
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