Business Premium I.T Support

Transform the way you provide and support your businesses I.T services with a dedicated managed support team from Nexgenn. Our Business Premium I.T Support pack provides the most comprehensive and cost effective cover available. You’ll receive a dedicated Service Team to look after your account, a personal Business Development Manager who will handle the day-to-day running of your account and develop a future proof I.T strategy with you ensuring you maximise all your I.T resources and get the best out of them. Available from 8 am your personal Business Development Manager will be available to deal with any I.T issues you may have.

Our Business Premium I.T Support package is truly a personal service. All our customers develop a great working relationship with their account managers and are never left feeling anything is too much to ask. From Desktops to Laptops, Printers to Scanners, Single Servers to Server Farms we can manage the lot! 

Our Business Premium I.T Support package takes control of your IT environment providing as much or as little management as you decide. Our aim is to help you grow your business by taking advantage of some great I.T technology giving you a distinct competitive advantage. We supply technical and help desk support services to a wide cross section of the business community, companies with in-excess of 12 million pound turnovers. Supporting such companies requires very high standards and a dedicated team. Rest assured you are in good company.

Below is What's Included in the Professional Pack:

All the features of the Business Starter and Business Professional Pack:

  • Unlimited Online Remote Desktop Technical Support
  • Unlimited Online Remote Desktop "Show Me How" for Windows XP or Windows 7
  • Unlimited Online Remote Desktop "Show Me How" for Microsoft Office Word, Excel PowerPoint, Outlook
  • Unlimited Online Remote Desktop Email Support
  • Unlimited Online Remote Desktop Hardware Diagnostic Checks
  • Unlimited Online Remote Desktop Peripheral Set up for Printers, On-Board Fax Devices, Scanners and Camera
  • Weekly Remote Server Monitoring
  • Weekly Remote Server Maintenance
  • Weekly Remote Server Software Patching
  • Weekly Remote Server Security Updates
  • Daily Server & Desktop Antivirus Updates
  • Daily Real-Time Server & Desktop Malware Scanning
  • Router Configuration & Maintenance
  • Firewall Configuration & Maintenance
  • UPS Management & Testing

 Plus

  • Daily Remote Server Monitoring
  • Daily Remote Server Maintenance
  • Daily Remote Server Software Patching
  • Daily Remote Server Security Updates
  • Daily Server & Desktop Antivirus Updates
  • Daily Real-Time Server & Desktop Malware Scanning
  • Router Configuration & Maintenance
  • Firewall Configuration & Maintenance
  • UPS Management & Testing
  • Onsite Support Hourly Rate £45

Pricing tiers are on a per physical site basis, per month

Workstations Business Starter Pack Business Professional Pack Business Premium Pack
1 - 5 £195  -
6 - 15 £300 £495 £695
16 - 25 - £795 £895
26 - 35 - £995 £1095
35+ - POA POA

ALL PRICES EXCLUDE VAT

Contract Duration:

  • 12 months minimum contract

Definitions:

The term "Site visit(s)" is defined as per physical visit to the customer’s location with a maximum of 8 hours spent in any 24 hour period during business hours (9am -5pm). Site visits are not measured on a per incident basis. Additional site visits are charged based on your agreed level of support.

The term "Server(s)" are defined as any ONE of the following software examples:

  • Windows Server 2003/2008/2008R2, Small Business Server, Microsoft Exchange Server 2003/2007/2010,      Microsoft SQL Server, Microsoft SharePoint Server 2007/2010 - (One Item Only)
  • Any additional Server Software will be supported at £125 + vat per calendar month.

Conditions:

Support is offered on the basis of the number of workstations to be supported. If during the life of the support contract the number of workstations to be supported increases and becomes greater than the original pricing tier, the client will automatically be switched to the next pricing tier that matches their environment, for the remainder of the contract.

For Example: An environment which has 21 workstations would fall into the pricing tier for 16-25 Workstations. If the client subsequently purchases an extra 5 workstations that need support, their pricing plan will automatically be switched to the 26-35 pricing tier. Tier mixing is not permitted on single sites.

Payment Terms:

  • 1 month in advance

 

ALL quotations are subject to a satisfactory site survey.

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Associate Microsoft Trainer

Associate with Nexgenn

As a Microsoft Certified Learning Partner we have a commitment to our customers to provide the highest level of training standards possible. To this end we continue to seek out talented individuals with a natural flair for communicating technical subject matter to a wide variety of audiences.

With customers both here in the UK and Europe, we deliver classess in native english covering a wide spectrum of products.

We are always looking to add to our existing portfolio of trainers. You must already have achieved your MCT qualification and have some commercial training delivery experience. Perhaps you may have already chosen a specialist subject to focus on such as Microsoft SharePoint Server, SQL Server, System Center, Exchange Server or generalise in Windows Server – We’d like to hear from you.

In the first instance please send us your CV to our Human Resources department. Please also include a link to your online transcript.

Need to know more about our associate program, give us a call on 0845 600 6061