TfL - London Underground

London Underground Signals Go Green for Nexgenn

The Background

The travelling public use the London Underground because it is fast, convenient and saves time. Fundamentally, the train service must be reliable. This means having assets that consistently perform well, and perhaps more importantly, having staff correctly trained to support a reliable train service.

The Challenge

The London Underground (LU) Network is by far the most complex and sophisticated network anywhere in the world. The network employs over 14,000 people spread across many disciplines from Operational Staff, such as, Train Operators and Station Supervisors, to Ancillary Workers, Management Professionals and third party Contractors.

All of these people by law must be fully trained and competent at their job. The computer systems at LU are varied, very sophisticated and are continually being updated. The challenge is to keep the LU workforce up to speed with all the latest and relevant information using various technologies.

Our remit at LU is to manage a team of Information Management Trainers delivering IT Training and Support throughout LU where required as well as other TFL modes such as Surface Transport, London Rail etc. To also lead the development of a range of bespoke training courses for delegates of varying IT skills and experience, and to manage the delivery of courses to a successful conclusion. To know and document the full range of LU bespoke packages (approximately 146 bespoke Information Management packages in total).

The Solution

Nexgenn Consulting have provided LU with a variety of IT Training Solutions for both standard desktop applications and bespoke internal systems such as TrackerNet, SAP, NIMROD and other various in-house operational systems.

TrackerNet is one of LU’s key operational systems that monitor the whereabouts of every single underground train on the network. Nexgenn’s training Project Managers managed a line-by-line training rollout to more than 4,000 users, over a 12 month period.

Nexgenn also wrote necessary supporting documentation not only for the TrackerNet system but for the training of Duty Managers on the SAP system (approximately 250 users), Basic Skills training on Windows and Office XP (approximately 5000 users) and a number of other internal bespoke systems all of which included Quick Reference Guides and training manuals which were used during and after training delivery. Our trainers delivered 3 x 2 hour one-to-one training slots every day for users across each tube line as systems became live as well as carrying “Out of Hours” training for shift workers too.

The Success

Nexgenn has delivered successful IT training to over 10,000 people across various systems. Feedback from Service Delivery Managers and Senior Management has been positive. As a direct result of this, the number of help desk calls logged has significantly dropped year on year.

The Value

The workforce at LU has fully embraced the challenge of raising their skills. This has led to increased productivity and efficiency, better staff retention levels, and a feeling of well being.

Nexgenn is an IT Services company. We offer IT network installation & support services together with IT training services. Nexgenn is proud of the clients we have and work we do. Why not call us for a FREE no obligation assessment of your IT needs on 0845 600 6061.

Associate Microsoft Trainer

Associate with Nexgenn

As a Microsoft Certified Learning Partner we have a commitment to our customers to provide the highest level of training standards possible. To this end we continue to seek out talented individuals with a natural flair for communicating technical subject matter to a wide variety of audiences.

With customers both here in the UK and Europe, we deliver classess in native english covering a wide spectrum of products.

We are always looking to add to our existing portfolio of trainers. You must already have achieved your MCT qualification and have some commercial training delivery experience. Perhaps you may have already chosen a specialist subject to focus on such as Microsoft SharePoint Server, SQL Server, System Center, Exchange Server or generalise in Windows Server – We’d like to hear from you.

In the first instance please send us your CV to our Human Resources department. Please also include a link to your online transcript.

Need to know more about our associate program, give us a call on 0845 600 6061