London Underground Signals Go Green for Nexgenn

The Background
The travelling public use the London Underground because it is fast, convenient and saves time. Fundamentally, the train service must be reliable. This means having assets that consistently perform well, and perhaps more importantly, having staff correctly trained to support a reliable train service.

The Challenge
The London Underground (LU) Network is by far the most complex and sophisticated network anywhere in the world. The network employs over 14,000 people spread across many disciplines from Operational Staff, such as, Train Operators and Station Supervisors, to Ancillary Workers, Management Professionals and third party Contractors.

All of these people by law must be fully trained and competent at their job. The computer systems at LU are varied, very sophisticated and are continually being updated. The challenge is to keep the LU workforce up to speed with all the latest and relevant information using various technologies.

Our remit at LU is to manage a team of Information Management Trainers delivering IT Training and Support throughout LU where required as well as other TFL modes such as Surface Transport, London Rail etc. To also lead the development of a range of bespoke training courses for delegates of varying IT skills and experience, and to manage the delivery of courses to a successful conclusion. To know and document the full range of LU bespoke packages (approximately 146 bespoke Information Management packages in total).

The Solution
Nexgenn Consulting have provided LU with a variety of IT Training Solutions for both standard desktop applications and bespoke internal systems such as TrackerNet, SAP, NIMROD and other various in-house operational systems.

TrackerNet is one of LU’s key operational systems that monitor the whereabouts of every single underground train on the network. Nexgenn’s training Project Managers managed a line-by-line training rollout to more than 4,000 users, over a 12 month period.

Nexgenn also wrote necessary supporting documentation not only for the TrackerNet system but for the training of Duty Managers on the SAP system (approximately 250 users), Basic Skills training on Windows and Office XP (approximately 5000 users) and a number of other internal bespoke systems all of which included Quick Reference Guides and training manuals which were used during and after training delivery. Our trainers delivered 3 x 2 hour one-to-one training slots every day for users across each tube line as systems became live as well as carrying “Out of Hours” training for shift workers too.

The Success
Nexgenn has delivered successful IT training to over 10,000 people across various systems. Feedback from Service Delivery Managers and Senior Management has been positive. As a direct result of this, the number of help desk calls logged has significantly dropped year on year.

The Value
The workforce at LU has fully embraced the challenge of raising their skills. This has led to increased productivity and efficiency, better staff retention levels, and a feeling of well being.